Bio

Hi there! I'm a visionary and consultative commercial leader with 25 years of experience driving strategic customer excellence, sales and marketing strategy in the fast-paced travel and aviation environments. I apply analytics know-how to drive better customer acquisition, tools and retention in key regions with intelligent strategy, setting a clear vision, developing frameworks, creating feedback loops and improving the experience. Being a digitally astute leader, I apply marketing excellence to build digital customer experience capabilities and transform commercial teams into tech promoters while ensuring a solid return on investment. By identifying opportunities through the alignment of partners and teams, I clarify business priorities and clients' expectations via awareness of market trends and a passion for reaching audiences through multiple channels. I'll help you align the dots across your business to amplify your influence and drive revenues. I love the art and emotion of communication that builds empathy and TRUST. I bring leadership & visionary coherence to disparate teams trying to get to market. I speak English, Hindi, Malay, some Spanish and lots of Management and Common Sense. I trust my gut but verify with data (as should you). People also say I'm ''analytical'' and ''detail-oriented'' - have a read of my recommendations below. And I definitely don't have Glossophobia - go on, ask me about it. If you've read up to here - Thank You! My friends call me ''Vim'' and here's a list of my areas of ''expertise'' (for the SEO Gods). ⚑ AREAS OF EXPERTISE ✔️ Customer Experience Design & Implementation ✔️ Sales Process Management & Operations ✔️ ROI ✔️ Vendor & Partner Ecosystem Management ✔️ Airline Services Management ✔️ Cost & Revenue Optimisation ✔️ Commercial Excellence in B2B Sales ✔️ Business Development ✔️ Marketing Strategy, Development & Operations ✔️ Channel Development ✔️ Digital & Platform Innovation ✔️ Cross-Functional Alignment ✔️ Consulting ✔️ Operational & Process Optimisation ✔️ Team & People Leadership ✔️ Motivation & Development ✔️ Negotiations ✔️ Trust & Influence Building ✔️ Executive & Cross-Cultural Communication ✔️ New Market Development & Strategy ✔️ Winning & Retaining Customers ✔️ Inflight & Ground Services, Operations, Retail & Entertainment 📧 vimal.rai@airfi.aero or vimal@trace-consulting.com 👉 Follow my hashtag #flyvrai. 👉 Ring my 🔔 to be kept informed of all my content here. 👉 Subscribe to my Youtube channel for more content: https://bit.ly/vimalyoutube